Return & Refund Policy

At TechGets, we want every customer to shop with confidence. If an item does not meet your expectations, you may return or exchange it under the conditions described below.

Return Period

You may return your purchase within 30 calendar days from the day your order was delivered.
To qualify, items must be in unused, new condition, with all original tags and packaging included.

Eligible Returns

We accept returns for:

  • Unwanted items (e.g., incorrect size, changed mind)

  • Exchanges for a different size or colour

  • Items that arrived defective or incorrect

Returns will not be accepted if the item shows signs of wear, use, damage, or if original packaging/materials are missing.

How to Return an Item

To ensure a smooth and efficient return, please follow these steps:

  1. Contact us first at info@tech-gets.com

  2. Include your order number and your reason for returning the item

  3. We will respond with the return address and step-by-step instructions

  4. Pack the item securely in its original packaging

  5. Ship the parcel using any courier of your choice

Please do not return items without contacting us beforehand.

Processing time: 5–7 business days once the item has been received.

Return Shipping

  • Return shipping costs are the customer’s responsibility

  • We do not provide prepaid return labels unless the item is faulty or incorrect

  • We do not charge restocking fees

  • We recommend using a tracked shipping service for your own security

Refunds & Processing Time

Once we receive and inspect your return, your refund will be processed within 10 business days.

Refund details:

  • Refunds are issued to the original payment method

  • All refunds are processed in British Pound (GBP)

  • Customers may request an exchange or store credit instead of a refund

  • You will receive an email confirmation when your refund has been completed

Exchanges

If you prefer another size or colour, we are happy to offer an exchange (subject to availability).
Please contact us at info@tech-gets.com to arrange an exchange.
Exchange requests must be submitted within the same 30-day return period.

Items That Cannot Be Returned

We cannot accept returns for the following:

  • Items sent back after the 30-day return window

  • Items that have been worn, damaged, altered, or show signs of use

Contact Information

If you have questions, need help, or want to share feedback, you can reach us at:

Customer service is available Monday to Friday, 9:00–17:00.